Rooms To Go & Rooms To Go Kids in Grapevine, TX Closed now

Reviews about Rooms To Go & Rooms To Go Kids

• ★ ☆ ☆ ☆ ☆

  June 10, 2019, by Nathan G.
  Salesman David B. was great. He let us look around and was not pushy. Made the buying experience pleasant. HOWEVER.... The delivery was another story. I had 2 texts and 2 calls confirming delivery time was 3-7. I planned my entire day around the delivery. At 12:27 the delivery guy called and said he was 15 minutes out. I told him I was not available as the delivery time was confirmed between 3-7. He then had the delivery dispatch call me. The dispatcher I spoke with was not helpful and I asked to speak with a manager. She connected me with Frank. I explained to Frank I was not available and I received communication confirming the delivery time window. He told me he would call the driver and have the couch delivered during the 3-7 timeframe. I asked and confirm with Frank twice that the couch would be delivered and he said, “Yes, it will be delivered between 3-7. At 7:15 the couch had not arrived. I called the number that the delivery guy had called me on and was hung up on. I then called the store. The manager I spoke with, Laura, did absolutely nothing to help. She took no ownership of the situation. She said there was nothing that could be done and I would have to wait until the next day. I asked to have the delivery charge refunded and she said she couldn’t do that. As a store manager, one would think they have the empowerment to refund a customer $90.00 because of their company’s mistake. Laura even said she would be glad to refund the entire purchase. I got the impression that she wanted to give me refund rather than help a customer out. Even then it still couldn’t be done until the next day. This is my third purchase through this company and by far the worst experience I have had. While previous experiences were nothing to rave about, they at least delivered my purchases when they said they would.