JOANN Fabrics and Crafts in Grapevine, TX Closed now

Reviews about JOANN Fabrics and Crafts

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  March 20, 2019, by Michael Witt
  Dear Jo-Ann's,My wife just had the worst customer service experience in your Grapevine, TX location with the manager, Chris B. So I thought I would tell you the story.Background: My wife is a second grade teacher who loves Jesus and one of the nicest, most caring people that I know.She had purchased some items and realized half way home that the cashier had charged her for an item that she did not purchase. So she turned around with a toddler to come back to the store and get it refunded. When she got back to the store, she spoke with the manager who was checking people out (there was about 15 people in line). She quickly told him the situation and asked if someone could fix the problem so that she could get our son home since it was the cashiers fault. Manager: "There were a lot of people ahead of you so you need to get to the back of the line." (In rude tone)My Wife: "Can't you see what I am saying, you guys messed up and I shouldn't have to wait, especially with a toddler." Manager: "No, I don't see what you are saying." (In a rude tone) My Wife: "You are being very rude." Manager: "You are the one being rude, trying to bully your way to the front of the line."After he finally checked her out, she was signing the receipt and he said, "You can't even sign it right." So she called and left a complaint with corporate. Then I called to ask him to apologize to my wife.Manager: "She wouldn't get to the back of the line."Me: "I don't care, you are the manager and you work in customer service. You need to have professionalism."Manager: "Maybe I could have handled it better, I tend to get testy with people that are rude to me first."Me: "Are you kidding me? You can't talk to people like that. I don't know how long you have been managing that store, but you certainly have a lot to learn."Manager: "Are you done?"Please do something about this. If you need more to the story, please get in touch with me and I can give you my wife's information. If he is like this with a nice person, think of how he will treat your customers during the holidays. P.S. I still think my wife deserves an apology. UPDATE: To "Amanda." You are obviously an employee, maybe even the jerk manager that caused all of this. So, please, remove your fake review so that the rest of the world can see the true reputation of this location.